CRM for the Mechanical Service Contractors

The issue with multi-tenancy was resolved through Hibernate using its default implementation for this purpose. The structure for database behavior is the following:  a master database managed by JDBC template and a tenant database managed by Spring Data JPA. The Master database holds the main information about the tenant and user credentials. The tenant database contains info about the company, customers, users, opportunities, and other crucial entities.

The outcome of the project is a robust CRM designed to guide contractors through the sales process. It has enhanced visibility over the activities of the sales team, supplying users with the most current tools and options. a mobile surveying, service contract and project estimating, proposal generation. The project contains tools like mobile surveying tool, project estimating, proposal generation, which streamline the sales process.

The crucial factor for us was to deliver a custom solution that meets all the contractors’ needs by mapping and optimizing complex processes. The client wanted the software to stand out among available options that were not fulfilling industry requirements. There were either add-ons to service management software or packages customizing other commercial CRMs. So, we created software encompassing essential features:

1. Customer and sales tracking
2. Contract and project estimating
3. Electronic proposal generation