Customer Experience Management System

CXM Business Services delivers software solutions to measure your customers’ experiences of your company. Our various solutions all share the feature of feeding into our core system, CXMnow, which calculates a CXM Index for your company. This index can be used to benchmark against your own objectives or the market.

CXM Business Services is one of Europe’s leading companies for the analysis and optimization of B2B and B2C CXM/CEM. CXM/CEM includes both the individual experience in a single transaction, as well as the sum of all experiences across all touchpoints and channels between a customer and a supplier. The rewards of improved CXM are clear, measurable, and sustained.


Customer Experience Management System

Business Value

We provided an app that measures customer satisfaction by sending SMS and emails which can be manually sent by uploading a CSV file with phone numbers or emails and scheduled auto emails. These ways are very customized so that it allows to users work with the system faster and get right to the customer experience index.

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